Terms of Use

01About these terms

These Terms of Use ("Terms") are an agreement between you and BallersHQ ("BallersHQ", "we", "us") and apply when you use the BallersHQ mobile app, ballershq.com and related services (together, the "Platform").

By creating an account or using the Platform, you agree to these Terms, our Privacy Policy and our Refund Policy. If you don't agree, please don't use BallersHQ.

02Key terms

• Player: anyone who books a court, joins a game, contributes to a group fund or otherwise uses BallersHQ to play.
• Host: a player who creates a game and invites others to join it, for free or for a price per spot.
• Arena owner: a business or person who lists an arena and its pitches or courts on BallersHQ.
• Booking: a reservation of a pitch or court for a specific date and time.
• Wallet: your BallersHQ balance, used to pay for bookings, receive refunds and earnings, send money to other users and withdraw to your bank.
• Platform fee: the fee BallersHQ charges for a booking, shown to you before you pay.

03Who can use BallersHQ

• You must be at least 18 years old and able to enter into a binding contract.
• You must give accurate information when you sign up and keep it up to date.
• Arena owners must have the right to list the arena and to accept bookings and payments for it.
• You may only have one personal account, and you may not use someone else's account.

04Your account and security

• You are responsible for everything that happens on your account. Keep your password and transaction PIN private.
• Your transaction PIN is required for sensitive actions such as withdrawals and sending money. After 3 wrong attempts your PIN is locked for 30 minutes.
• Tell us immediately at support@ballershq.com if you think someone else has accessed your account.

05What BallersHQ does

BallersHQ is a marketplace. We help players discover and book arenas, organise games and pay safely, and we help arena owners manage bookings and receive payments.

Arenas listed on BallersHQ are independently owned and operated. BallersHQ does not own or run the venues, and we are not responsible for the condition of facilities, equipment or the conduct of venue staff, although we verify arenas before they go live and step in when something goes wrong with a booking.

06Bookings and arena confirmation

• When you book, you pay the court price, any add-ons you choose and the platform fee. All prices are shown in Naira before you confirm.
• Some pitches confirm bookings instantly. For others, your payment is held safely and the arena has a limited time to confirm or decline the slot.
• If the arena declines, you receive a full refund, including the platform fee, and we may suggest another slot.
• If the arena doesn't respond in time, our team reviews the booking and either confirms it with the arena or refunds you in full.
• Once your booking is confirmed you receive a booking reference and a QR ticket. Show the QR ticket at the arena to check in.
• Please arrive on time. Your booking is for the time slot you paid for, and arenas are not required to extend it.

07Payments, fees and your wallet

• Card and bank payments are processed by our payment partner, Flutterwave. By paying, you authorise the charge to your chosen payment method.
• You can top up your wallet, pay for bookings from it, send money to other BallersHQ users and withdraw to a Nigerian bank account in your name.
• Withdrawals start from ₦1,000, can be up to ₦5,000,000 per withdrawal, currently have no BallersHQ fee, and usually arrive within 1–3 business days.
• Money that is held for a pending booking, game or group fund appears in your wallet but can't be withdrawn until it is released.
• We may place a temporary hold on a wallet, delay a withdrawal or reverse a transaction if we reasonably suspect fraud, an error or a breach of these Terms.
• You are responsible for any taxes that apply to money you earn through BallersHQ.

08Cancellations and refunds

How much you get back depends on who cancels and when. The full rules, including cancellations, paid game spots and group funds, are in our Refund Policy, which forms part of these Terms. In short, if you cancel 24 hours or more before your session you get the full court fee back, between 12 and 24 hours before you get 70% back, less than 12 hours before you get 50% back, and after the session starts there is no refund. If the arena cancels or declines, you get everything back.

09Hosting and joining games

• Hosts can keep a game private, invite-only or open to the public, and can set a price per spot or make it free.
• When you pay to join a game, your payment is held and released to the host after the game has been played.
• If you leave a paid game before it starts, you receive a refund. If you leave after it starts or don't show up, your spot is not refunded.
• If the host cancels a game, everyone who paid is refunded.
• Hosts are responsible for the games they organise, including describing them accurately and turning up.
• Hosts can invite players directly. Invited players get a notification and can accept or decline; accepting an invite to a paid game still requires paying for the spot before it is yours. Invites expire after 7 days.
• When a game is full you can join the waitlist. If a spot opens up, the next person on the waitlist is offered it in order.

10Squad chip-in (group funds)

• An organiser can split the cost of a booking into shares and share an invite link. Anyone with the link can pay their share, pay for more than one spot or cover the rest of the bill.
• The booking is confirmed once the full amount has been paid. If the target isn't reached by the deadline, the organiser cancels, or the slot is no longer available, everyone who contributed is refunded to their wallet.
• You can withdraw your contribution while the fund is still open. Once the fund has completed, refunds are only available through a refund request that we review.
• If you pay for other people, any repayment between you is your own arrangement.
• Each share is the total cost divided equally by the number of spots. The organiser can pay for more than one spot, and anyone can cover the remaining balance.
• Unless a shorter deadline is shown, a group fund stays open for 48 hours. If it isn't fully paid by then, each contributor's payment is returned to their BallersHQ wallet.
• Everyone who contributes to a fully paid group fund becomes a confirmed player in that game.

11Squads

• A squad is a group of players who play together regularly. The person who creates a squad is its captain, and the captain can appoint co-captains. A squad can have up to 25 members.
• You only join a squad by accepting an invite or having your join request approved by a captain or co-captain. You can leave a squad at any time, and a captain or co-captain can remove members. A captain must hand over the captaincy before leaving.
• Captains and co-captains can book a game for the squad and split the cost among members. For a period shown when the game is booked (12 hours by default, and never past the group fund deadline), only squad members can pay a share. After that, anyone with the link can pay for a remaining spot.
• Booking for a squad doesn't commit any member to pay. The group fund rules above, including refunds if the game isn't fully paid, apply to every squad game.
• Being removed from a squad doesn't cancel a spot you've already paid for.

12Regular slots

• If you already pay an arena for a regular slot, you can claim it on BallersHQ. The arena must approve your claim before the slot is linked to your account.
• You can then keep the slot private, invite people or open a set number of spots to the public at a price you choose. The rules for hosting games apply to spots you sell.
• Your arrangement with the arena for the slot itself, including how and when you pay the arena, stays between you and the arena unless it is booked and paid for through BallersHQ.

13Arena owners

• Keep your arena details, prices, opening hours, photos and availability accurate and up to date.
• Respond to booking requests within the confirmation window and honour every booking you confirm. Repeatedly declining or cancelling confirmed bookings may lead to your arena being hidden or removed.
• Provide a safe venue that follows applicable laws and safety standards.
• We may ask for business registration details and documents to verify your arena, and we may pause payouts until verification is complete.
• Earnings from a booking are released to your wallet after the player checks in with their QR ticket, or automatically after the session if there is no open dispute. BallersHQ's commission and payout terms will be agreed with you before you take your first booking.
• Promotions you create are applied automatically at checkout and must be honoured.

14Chat, calls, blocking and reporting

• You can message other players and start voice calls from their profile, a game or a squad. Calls are connected through our calling provider and, when you call someone, we notify them and note the call in your chat.
• Your messages are stored so you and the people you're talking to can see your conversation history. Squad and game chats are visible to everyone in that squad or game.
• You can block another user at any time. Blocked users can't message you, call you, invite you to games or add you to a squad.
• You can report a user, message, game, post, comment, review or availability post you think breaks these Terms. Our team reviews reports and may remove content, restrict features or suspend accounts.

15Community conduct and ratings

You agree not to:

• Post content that is false, misleading, hateful, sexually explicit, violent or illegal.
• Harass, threaten, bully or impersonate anyone.
• Leave dishonest ratings or reviews, or rate players you didn't play with.
• Share other people's personal information without their permission.
• Send spam, or use BallersHQ to advertise or sell unrelated products.
• Try to take bookings or payments off the Platform to avoid fees.
• Interfere with the Platform, upload malicious code, scrape data or try to access accounts or systems you're not allowed to.

Player ratings can only be given by people who took part in the same game, within a limited time after it ends. We may remove content or ratings that break these Terms.

• After a game has been completed, the players who took part can rate each other's skills for up to 48 hours. You can only rate people who were confirmed players in the same game, and you can't rate yourself.
• Ratings are combined into a skill summary shown on player profiles. We may remove ratings that look dishonest, abusive or coordinated.
• If you post your availability on the availability board, other players can see the sport, date, time and area you choose, and can invite you to a game. Your post expires at the end of the day you're available.

16Disputes

• If something goes wrong with a booking or game, for example the session didn't happen, the arena wasn't ready, the host didn't show up or you were charged the wrong amount, you can raise a dispute in the app.
• While a dispute is open, the related payment stays on hold. Our team aims to respond within 48 hours.
• We review the information from everyone involved and may release the payment, refund it or split it. Our decision on how held funds are released is final for the purposes of the Platform, but it does not limit any legal rights you have.

17Referral rewards and promotions

• When someone signs up with your referral code and their first booking is confirmed, you receive a wallet reward, currently ₦500.
• Rewards and promotions can change or end at any time, and each has its own conditions.
• We may withhold or reverse rewards obtained through fake accounts, self-referrals or other abuse.

18Our support assistant

• The in-app support assistant uses artificial intelligence provided by a third party to answer questions about BallersHQ. Its answers may be incomplete or wrong, so check important details such as prices, refunds and booking times in the app.
• The assistant can't make payments, bookings, cancellations or other changes to your account, and it can't see other users' wallets or private details.
• If you ask to talk to a person, your conversation with the assistant is sent to our support team with your support request.
• There is a daily limit on how many messages you can send to the assistant. How your data is processed is explained in our Privacy Policy.

19Safety and risk

Sport involves physical risk. You take part in games and bookings at your own risk and are responsible for making sure you are fit to play and have suitable equipment. Follow arena rules and the instructions of venue staff. In an emergency, contact local emergency services first.

20Content and intellectual property

• BallersHQ, our logo, the app, the website and their content belong to us and are protected by law. You may not copy or use them without our permission.
• You keep ownership of the photos, posts and other content you share. You give us a non-exclusive, royalty-free licence to host, display and use that content to run and promote BallersHQ.
• Only share content you have the right to share.

21Our liability

• We work hard to keep BallersHQ available and accurate, but the Platform is provided "as is" and we can't promise it will always be uninterrupted or error-free.
• To the extent the law allows, BallersHQ is not liable for injuries, losses or damage that happen at arenas or during games, for the actions of other users or arena owners, or for indirect or consequential losses.
• To the extent the law allows, our total liability to you for any claim relating to the Platform is limited to the amount you paid through BallersHQ for the booking, game or fund the claim relates to.
• Nothing in these Terms limits any rights you have under Nigerian consumer protection law that cannot be excluded.

22Suspension and closing your account

• You can delete your account in the app from Profile → Delete account, or by emailing support@ballershq.com. You'll need to withdraw or use any wallet balance and finish or cancel open bookings, games and group funds first.
• After you request deletion, your account is scheduled to be deleted in 30 days. You can cancel the request during that time. After 30 days your personal details are removed or anonymised, and records we must keep by law, such as payment and booking records, are kept without your name.
• We may suspend or close an account, remove listings or hold funds if we reasonably believe there has been fraud, abuse, a safety risk or a serious or repeated breach of these Terms. Where appropriate, we will tell you why.

23Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, please contact us first so we can try to resolve it informally. If we can't resolve it within 30 days, either of us may take it to the courts of the Federal Capital Territory, Abuja.

24Changes to these terms

We may update these Terms as BallersHQ grows. We will update the "Last updated" date and, for significant changes, tell you in the app or by email before they take effect. If you keep using BallersHQ after changes take effect, you accept the updated Terms.

25Contact us

Questions about these Terms? Get in touch: